Privacy Policy

This Privacy Policy describes how Capital City Creamery collects, uses, and protects the personal information you provide or that is collected when you use our site. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

When you use our online platform, we may collect various types of information. This includes information you provide directly to us, such as your name, postal address, and payment information when you make a purchase or inquiry. We may also collect information automatically as you navigate through our site, such as your IP address, browser type, operating system, referring URLs, actions taken on the site, and usage patterns. We collect this information through cookies, web beacons, and similar technologies.

How We Use Your Information

We use the information we collect for several purposes:

• To process your orders and transactions.
• To provide you with information about our products and services.
• To improve our online platform and enhance user experience.
• To communicate with you, respond to your inquiries, and provide customer support.
• To comply with legal obligations.
• To protect our rights and interests and those of our users.
• For internal analytics and research purposes.

Legal Basis for Processing (GDPR)

We process your personal data based on several legal grounds, including:

• Your consent (e.g., when you subscribe to a newsletter).
• The necessity of processing for the performance of a contract with you (e.g., processing your order).
• Compliance with a legal obligation to which we are subject.
• Our legitimate interests, provided that these interests are not overridden by your rights and freedoms (e.g., improving our services, detecting fraud).

Sharing Your Information

We may share your personal information with third parties under certain circumstances:

• With service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are granted access only to the personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of the information.
• In response to legal process, such as a court order or subpoena, or to comply with other legal obligations.
• To protect our rights, property, or safety, and that of our users or the public.
• In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location and applicable laws, particularly under GDPR, you may have certain rights regarding your personal data. These rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to object to the processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing behavior, provide necessary functionality, analyze usage patterns, and personalize your experience. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our service.

Links to Other Websites

Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective when posted.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us by mail at the following address:

Capital City Creamery

2501 E. Corporate Center Drive

Suite 100

Madison, WI 53719

USA